We are here to help
Support
Need a hand with your invitation, account, or a guest’s RSVP? Email support@ouryesday.com and tell us what happened.
A few things to try first
Why can’t a guest open the invitation?
Check that you shared the published invitation link and copied the whole address. If your invitation uses an access code, share that code with the guest too. Ask them to open the link in their browser instead of the preview inside a messaging app.
How do I update a wedding detail?
You can edit your invitation after sharing it. Save your change, then open the guest link to check the result. If the time or venue changes, tell your guests directly so they know to look at the updated details.
Where can I check RSVP replies?
Open your invitation’s guest list in the web app at app.ouryesday.com or in the iPhone app to review responses. If someone replies by phone or text, keep a note so they are included in your final count. Our RSVP deadline article can help you plan time for follow-up.
How do I get help with my account or purchase?
Include the email address you use for Our Yes Day, your device, and whether you were using the web app or the iPhone app, and the steps that led to the issue. For a purchase question, include an order reference if you have one. Please do not send passwords, invitation access codes, or payment card details.
You can also preview an invitation, read the wedding planning articles, or review our Privacy Policy and Terms of Service.